Build & Ship Times

We ship by FedEx Home Delivery with no signature required. If the FedEx driver has delivered to your address in the past it is likely they will leave the packages without a signature. If the driver feels the area is not safe and secure they will leave a door tag with information on how to set up a new delivery date. When your order ships we will email you the FedEx Tracking Number and you will know the estimated delivery date. You can also place a note on your door the day of delivery telling the FedEx driver he can leave the packages without signature.

For customers that have selected Appointment Delivery, once your packages have reached your local FedEx terminal they will call you to schedule a delivery date & time. Keep in mind FedEx will request a 2 hour window to make the delivery in.

FedEx does not call the customer prior to the delivery.

No. The flat rate per bed shipping charge includes the bed and all options and accessories on the same order.

Yes. There is an additional shipping charge if just an accessory item is ordered without a bed on the order. If you are going to order just an accessory item, please contact us first to get the shipping charge for that item.

Yes, depending on the location. For shipping of 10 or more beds, we typically ship by truck freight.

Yes you may pick up your order at our manufacturing facility. Please give us a few days to build your bed before you pick it up. Our pickup hours are Monday - Friday 8:00 am to 4:00 pm. Address: 382 Upper Oakwood Ave., Elmira, NY 14903 607-739-2331.

We recommend (if possible) having it shipped to your home early during the summer, and you take it to college with you. Move in day for most students is a stressful experience for both the student and family. With the traffic jams, waiting for elevators, hundreds of students all moving in at the same time, getting everything organized, etc., the last thing you want to do is to wait for a FedEx delivery to arrive on time. It would be very helpful if you can get the loft partially assembled at home before you arrive on campus. Setting it up at home first will allow you to see how everything fits together and when you get to school setting it back up will be quick and easy. While its home you may want to paint or customize it to fit your personality. We know this is not always possible, so if you want it delivered directly to your college, first check with your college's receiving department to verify whether they will accept packages for you before you arrive on campus. Please note, college receiving departments do not work on the weekend or major holidays.

Most colleges have a central receiving location where they accept all packages and they do not allow deliveries directly to the individual dorm rooms. For security purposes, they don't want delivery trucks driving around campus and they will not allow delivery drivers to enter dorm facilities. Once it is delivered to a central receiving location, they will contact you to have you pick it up. Check with your college to see what their package receiving policy is.

Yes, FedEx offers residential delivery every day, Monday - Sunday. They also offer Date Certain and Appointment Delivery options for an additional fee. For Standard and Date Certain Delivery the delivery time is not guaranteed, it can arrive anytime. For Appointment Delivery, once FedEx has received the packages at your local terminal, they will call you to set up a specific date and time (2 hour window) for delivery. Please note, most college dorm deliveries go to a central receiving location they do not work weekends or holidays. If you are moving in to a dorm on a weekend we recommend you have it shipped to your home first and bring it with you to college.

To protect us from fraudulent purchases, our credit card processor requires that we receive all address changes in an eMail. If the order has already shipped, please see the next question. If the order hasn't shipped yet, please send us an email from the same email address that the original order was placed under. If you call in an address change we will ask you to immediately follow-up with an email and we will hold your order until we receive your email. We will reply to your email to confirm we received the address change.

Yes. If you need to make changes to your shipping address, provide delivery instructions or request a vacation hold, you can use the FedEx Delivery Manager to do all this and more. Please note this will open up in a new window.

Yes, please accept the shipment. The boxes are very large and heavy, sometimes they do get torn during shipping, however in most cases, the wood inside is fine. If there are any damaged pieces we will get them replaced at no charge to you.

It depends. Each apartment complex is different and with different rules for delivery personnel. Typically FedEx will deliver it to a central location selected by the apartment manager.

No. Due to security and liability concerns, FedEx will not enter your house, apartment, cabin or dorm complex. The packages are left at the front door.

Due to extensive import duties on furniture we do not ship directly into Canada, however we do ship to locations on the US side of the border that will hold shipments for local pickup. According to BetterDollar.com website, there is no import duty for Canadian residents importing bedroom furniture. This may vary by province so you should contact your local office to determine what is applicable to you. You will need to pay your Canadian sales tax when entering into Canada. Typically we ship to a local USA side parcel pickup or duty free shop or a shipping/post office box store such as The FedEx or UPS Stores.

Please contact the pick-up location first to arrange for delivery and then place your order with us to ship it to them.

More information and shipping/pickup locations are available at ShipToTheBorder.com and Kinek.com.

We have shipped to the following locations shown below:

Minnesota: Ryden's Border Store, 9301 Ryden Rd., Grand Portage, MN 55605 218-475-2330

Montana: The Border Storage, 408 Oak St., Sweetgrass, MT 59484 406-335-4040

New York: Border Mail Services, 25 Locust Street, Champlain, NY 12919 518-208-3028

New York: Roethel’s Parcel Service, 1801 Ford Street, Ogdensburg, NY 13669 315-393-4770

New York: The UPS Store, 2981 Ford Street Extension Ogdensburg, NY 13669 315-393-1188

New York: The UPS Store, 1623 Military Rd, Niagara Falls, NY 14304 716-298-4461

New York: CBI USA, 1342 Military Rd, Niagara Falls, NY 14304 716-282-7447 https://www.cbiusa.com/

North Dakota: Border Services, 10543 Hwy 281, Dunseith, ND 58329 701-263-4783

Washington: Edge Logistics - Kinek, 1755 Grant Ave., Blaine, WA 98230 (Serving the greater Vancouver area)

Washington: Point to Point Parcel 1591 McKenzie Way, Point Roberts, WA 98281 360-945-2520

For orders going to Hawaii we ship to Long Beach, CA and customers used H2OLogistics.com to have it delivered to Hawaii. Please contact them first to arrange the shipping to Hawaii and then place your order with us to ship it to them.

For orders going to Alaska we ship to Tacoma, WA and customers used Carlile.biz to have it delivered to Alaska. They run trucks on a frequent basis between Tacoma and Alaska. Please contact them first to arrange the shipping to Alaska and then place your order with us to ship it to them.

No. Due to the very high shipping costs (typically three to four times the cost of the loft itself), it is not cost effective to ship overseas. FedEx does not deliver to APO/FPO.